1
Tentative Departure and Arrival Timings
The arrival and departure times mentioned on the ticket are only tentative timings. Boat journeys may be delayed or rescheduled due to unavoidable maritime circumstances, weather conditions, or river water level management.
2
Reporting Time & "NO-SHOW" Policy
Passengers shall report at the designated boarding point at least 15 minutes prior to the scheduled departure. Passengers who do not report on time will be termed as “NO-SHOW” passengers and will be denied boarding, and will not be entitled to any refund of the ticket amount.
3
Right to Deny Boarding for Safety
Sai Krishna Tours & Travels reserves the right to deny boarding to passengers who are under the influence of alcohol, or owing to any misconduct of behavior, critically ill conditions, or stretcher-borne status which may not be deemed safe for river navigation by our cruise commanders and management.
Mandatory Regulation
Photo Identification Requirements
4) Passengers are required to furnish the following at the time of boarding the Boat. Failing to do so, they may not be allowed to board:
- i) A copy of the ticket: A print-out of the ticket or the digital confirmation e-mail / SMS on your smartphone.
- ii) Identity Proof: Original valid government or authorized photo ID (Driving License, Aadhar Card, Student ID Card, Company ID Card, Passport, PAN Card, or Voter ID Card).
5
Prohibited Goods and Hazardous Items
Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods, or any other articles that are prohibited under law. Baggage is subject to inspection by safety personnel.
6
Online Transactions Billing
For online transactions, charges will be billed to your Card / Bank Statement as authorized payment gateway / EBS Charges under the registered merchant account.
Cancellation / Refunds
Cancellation Rules & Timelines
7) For tickets cancelled, 30% shall be deducted on the fare. No refund will be given to “NO-SHOW” passengers who do not report at the boarding point on time.
- Cancellation of tickets purchased through Web should be done through Web only.
- Cancelled Amount will be refunded within 7 to 10 working days to the original payment source.
Note: Only bonafide passengers holding valid Sai Krishna Tours & Travels tickets booked at Sai Krishna Tours & Travels counters are allowed to cancel tickets and collect refund at the counter. It is mandatory to show an original photo identity card at the time of cancellation.
Need to check departure cutoff refund slabs or look up your ticket?
View Full Cancellation & Refund Policy
8
Night Stay Packages (Third-Party Resort Vendors)
For passengers taking Night Stay Packages, we have tie-ups with third-party resort and campsite vendors. All accommodation facilities and security issues of the tourist are the responsibility of that vendor, and we are in no way responsible for vendor property issues.
9
Enroute Breakdowns & Prorata Compensation
In case of any mechanical breakdowns enroute, Sai Krishna Tours & Travels will refund the amount on a pro-rata basis at our booking counters situated at the origin or destination of the journey. Sai Krishna Tours & Travels is not responsible for any breakdowns of entertainment audio, video, or air-conditioning equipment enroute or in the middle of the journey.
10
River Godavari Water Safety Regulations
All tourists must take utmost care. Nobody should get into the water without taking explicit permission from the crew, as the depth of water cannot be measured easily and river currents can be unpredictable in River Godavari.
11
Weather & Operational Postponements
Trips are subject to cancellation or postponement due to boat breakdown, insufficient passengers for the scheduled trip, or bad weather conditions. Under such circumstances, passengers will be intimated via email/phone as soon as possible, and the ticket amount will be refunded in full. No passengers will be taken or dropped on the wayside outside authorized boarding points.
